Information we collect
We may collect the following types of personally identifiable information from you:
Account registration. When you register to use certain parts of our Services, we may ask for personal information such as your name, email address, age, and a password.
Mailing list. When you to any of our mailing lists, we may ask for personal information such as your name and email address.
Payment information. When you purchase a product from Zorin or make a donation to us, we may ask for information such as your name, email address, billing address, and credit card information. Credit card information is only used in processing your transaction. Please note that we may use third party payment processors to store this information and process your payments.
Forums and comment threads. Any information that you disclose in these locations becomes publicly-available and may be recorded, archived and republished by anyone.
Information from third-party sources. We may receive information about you from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you. We also may receive information about you from third-party social networking services when you choose to connect with those services.
Other information. You may choose to provide us with information when you contact us, respond to surveys, fill in forms, or use other features of our Services. We may keep a record of that information and/or correspondence.
We may also collect the following types of anonymous and non-personally identifiable information from you in order to better understand how our Services are used and how to improve them:
Error reports. When you choose to send an error report in our software, it includes an anonymous unique identifier for your computer. The unique identifier does not identify you, unless you (or someone acting on your behalf) discloses it separately.
Anonymous pings. When using Zorin OS, your computer may occasionally send us a ping which includes an anonymous unique identifier for your computer. We use this information to count the number of active users of Zorin OS. The unique identifier does not identify you, unless you (or someone acting on your behalf) discloses it separately. You may choose to disable these pings by uninstalling the “zorin-os-census” package from your computer.
How we use the information we collect
We may use the information we collect for the following purposes:
- To register you for a Service.
- To provide you with a Service, including to enable us to fulfill our obligations under any contract with you.
- To process payments on our Services.
- To authenticate and enable access to Services and features of our websites for you.
- To contact you to respond to enquiries.
- To contact you to provide notices to you regarding your use of or the provision of our Services, or if your actions violate your agreement with us (if any).
- To provide customer service and support.
- To monitor business performance and for internal record keeping.
- To personalise our Services to you.
- To market our products or services to you.
- To administer referral programs, rewards, surveys, sweepstakes, contests.
- To study how anonymous users interact with our Services.
- To find errors in and analyse performance of our Services.
- To improve existing Services and to aid the development of new products & services.
- To comply with legal and regulatory obligations.
- Otherwise with your consent.
We may use the information we collected to occasionally send you communications to inform you about new features, products & services, company news, solicit feedback, promotions & special offers, and other information which relates to our products or services or which we believe may be of interest to you. We may send such information by email, social networking websites, from within our websites or other Services, or any other method which becomes relevant from time to time. If you no longer wish to receive such communications from us, please follow the “unsubscribe” instructions provided in any of the communications, modify the communications preferences in your account or contact us using the contact details provided below.
You may choose to object to the any of the above methods of processing your information. If you would like to make any such request, please write to us using the contact details provided below.
Access to this information
We don’t share your personal information with anyone outside our family of companies, except to provide you with services, products, to comply with the law, or to protect our rights.
Service providers. We use a variety of third party service providers to help us provide services related to our Services. Service providers may be located inside or outside of the European Economic Area (“EEA”). By using our services, you consent to transferring your data to these countries and to these service providers. For example, service providers may help us:
- Process payments and/or store payment information.
- Host our Services, as well as store information collected and/or used by our Services.
- Provide customer service, communication, and marketing.
- Provide analytics services.
These providers have limited access to your information to perform these tasks on our behalf.
Other Parties. We may disclose your information to a third party as part of a merger or transfer, or in the event of a bankruptcy or sale of the company. Unless required by law, we will not otherwise share, sell or distribute any personal information you provide to us without your consent.
Accessing your information. Under EU data protection law, you have the right to request details of Personal Data which we hold about you. We will comply with your request promptly and by no later than one month from receipt of any such request. We may charge a reasonable fee for dealing with your request which we will notify to you. If you would like to make any such request, please write to us using the contact details provided below. If you think that any information we have about you is incorrect or incomplete, or if you would like it to be removed, please write to us using the contact details provided below. We will correct or remove any information about you as soon as reasonably possible.
Age of consent. By using our Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use these Services.
How we protect your information
We are committed to protecting the confidentiality of the information we collect from you. We are constantly implementing and updating security measures – including administrative, physical and technical measures – to protect against unauthorised access, misuse, loss, modification or exposure of your information.
Data retention. We endeavour to retain personal information only for the period of time necessary for the purpose for which it was collected, or as required under any contract or by applicable law.
Links to third-party products on our Services. Our Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.